FAQ

What makes Mystical Haven different?

Every single item in our shop is hand-selected, never purchased in bulk, and chosen with intention. From herbs and tea blends to jewelry and crystals, each piece passes through our hands before it reaches yours. We do not buy mass-picked lots, liquidation items, or mystery bundles.

This means you receive:

  • Higher quality products

  • Items individually chosen for beauty, energy, and integrity

  • More consistent, trustworthy selections

  • A curated shopping experience with real care behind it

Mystical Haven is a small, heart-led business where nothing is automated or mass-produced — everything is chosen with purpose.

Do you ship internationally?

Yes! Mystical Haven ships worldwide. Shipping rates are calculated at checkout.
Free shipping is available for U.S. orders over $75.

How long does shipping take?

Processing takes 2–5 business days.
Shipping time varies by location and carrier.

Can I return an item?

Jewelry can be returned within 14 days if unworn and in original condition.
Herbs, teas, mushrooms, crystals, and ritual tools are final sale.

My order arrived damaged — what do I do?

Contact us within 72 hours with photos and your order number. We’ll gladly assist you.

Are your herbs and teas safe to consume?

Our herbs and teas are for general wellness and enjoyment.
We do not make medical claims. Always consult a healthcare provider if you have concerns, allergies, or are pregnant/nursing.

Are your herbs intended to treat medical conditions?

Herbal information provided on this site is for educational and cultural reference only and is not intended as medical advice. Statements have not been evaluated by the FDA.

What are functional mushrooms?

Functional mushrooms like Lion’s Mane and Turkey Tail are known for their traditional uses and general wellness support.
They are not labeled as medicinal and are not intended to diagnose or treat health conditions.

Do your jewelry pieces contain real crystals?

Yes! Most pieces feature natural crystals and sterling silver, copper, or alloy metals. Each listing specifies the materials.

Will items vary from the photos?

Crystals, herbs, and handmade jewelry may vary slightly in color, shape, or size due to natural differences — no two pieces are identical.